PATHETIC SERVICE!!!!

PATHETIC SERVICE!!! GEMS honestly is the most horrible medical aid scheme that doesn’t care for their clients.

I sent through an email on the 30 July 2021 for a continuation of membership. I have been calling into GEMS for the past few weeks & nobody can assist me. Today the 18 August 2021 I spoke to a Jonathan which was very helpful & informed me that apparently we need to pay the contribution fee manually in order to start my Dads membership, bare in mind that we had completed the relevant documents and consent form requesting to deduct it directly from his bank account.

NOBODY from GEMS called my Dad or emailed him confirming that we need to do that or has given him any feedback. Since the 30 July, The service is pathetic!!

Please GEMS , get your act together. You dealing with a human beings life at the end of the day.