pathetic service

i am now totally disgusted by the way gems consultants at the call centre lie just to get rid of calls. i have been phoning 3 times in march aboit my savings as i changed my benefit options and was even assured by the consultant that the run was going to hapen om the 3rd and money would reflect in my bank accouny on the 6TH but if it didnt i should phone in. as can be expected it was not paid in today i phoned onece again only to be told another story by consultent with the name of guguletu that it would now only b paid in the end of may. really whos playing games with who here dont all the consultants get the same training or do they tell you anything to get rid of u. these calls are recorded please go back and listen to them and keep your *********** staff acountable for probiding wrongfull information. my membership number is ********** 48