Pathetic! No feedback!

Hi<br> <br> I cant believe how bad the service is! Even the service from the complaints department is bad. I've sent several emails and no replies!<br> <br> I was on the line now with the claims department. And the consultant dropped the line after I was holding for a long while. You are only wasting client's time and causing much frustration! Im registered on the maternity program but my day to day block benefits are exhausted. I dont understand as my PMB benefit for my pregnancy was reviewed and changed to 8 visits that Gems wil pay. The two claims of 29/7 and 26/8 was paid but a very little amount. I dont see the use for the maternity program!!<br> I still haven't received my maternity pack after several complaints.<br> <br> Service rendered by Dietitian on 1/8 was paid into her account. She informed me that she has not received any money. And I would like to know where you got her banking details from? Please forward me the name of the bank and the account number as I want to confirm with her.<br> <br> I would like to inform you that I will be going further with this matter because I don't receive any feedback. Im going to forward this to Hello Peter and the ombudsman. <br> <br> ***<br> <br> Regards <br> Tanya von Willig