Pathetic ,inefficient service by gems medical aid consultants

I have been trying to add a member since June/July 2017 until this very day.I am being sent from pillar to post,even now as I am typing this I have been put on hold over the phone from 9:30-11:15.I sent a lot of emails with all the documents required but there has been no feedback or assistance. I have been told of backlogs,membership department being at fault,back office at fault etc.I was told she will be added on the 1st of October but when I called on the 7th of October she was still not added.reference number MH ********** 4 and MH ********** 2. On the 6th of November I spoke to nombuso and I asked to speak to the supervisor and I was told he is on lunch and there is no stand-in as well.the matter was referred to back office and medical department reference MH ********** 1. On the 10th I called and told the documents were received and there was a backlog reference ********** 4. I called today and spoke to reneiloe and it took me 3 hours to finally speak to the team leader by the name of them a twala.during all these months I never got any feedback,I was the one always calling to do follow ups with no assistance but people who were rude at times or just cold and not willing to go the extra mile. Oh and this is a reference number i was given today by themba twala MH ********** 6..I have emails as evidence and voice calls