Pathetic Customer service from Gem Optical Division

<p>Good Day</p> <p> </p> <p>I am highly disappointed and frustrated with the poor service I received from gems optical with regards to a refund which has been due to me.</p> <p> </p> <p>I submitted my refund documentation on the 25 th April 2017 . and till this date I had not recieved the refund.</p> <p> </p> <p>I called 6 times to the call centre agents as well as sent out about 5 emails and they either state that its still in the processing phase or there are missing documentation. The representatives does not guide us with the proper information required resulted me in calling so many times to query.</p> <p> </p> <p>On the last call the agent informed that I should send my 3 months bank statement ,ID ,proof of residence to ********** so the payment could get released.</p> <p> </p> <p>On the 13/06/2017 I received an sms stating I should submit my FICA proof of residence again.</p> <p> </p> <p>I have called for about the 8th time today 29/06/2017 , I had been transferred from one person to another until the call automatically disconnects. Staff are in need of some serious customer service training because they lack common understanding are so inefficient and useless.</p>