AM
Anchen Miles-Hope
1 reviews | Active since Dec 2017
14 Sept 2022, 10:45
Pathetic customer service
What pathetic customer service!!!!! 🤬I've been trying since June to try and get the psychiatrist's motivational letter handled and assessed. They send daily 3 SMSs to say that they're processing/received.... whatever the computer generates. When I call, they make me hold the line, mostly until my talktime is up. I'VE REQUESTED SO MANY TIMES FOR THEM TO CONTACT ME, NOTHING!!!!! 🤬But monthly I pay..... I never ignore GEMS! And they are quick to find a loophole to not help or pay
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Replies (3)AM
Anchen Miles-Hope's updateReviewer Update
15 Sept 2022, 12:14Once again a computer generated reply!!!! AND I DON'T HAVE A COMPLIMENT AS YOU'VE BEEN ASKING!!!!
AM
Anchen Miles-Hope's update15 Sept 2022, 12:14
Reviewer Update
Once again a computer generated reply!!!! AND I DON'T HAVE A COMPLIMENT AS YOU'VE BEEN ASKING!!!!
AM
Anchen Miles-Hope's updateReviewer Update
16 Sept 2022, 10:22"Please note that your query has been escalated to the relevant department, your reference....." WHEN???????
AM
Anchen Miles-Hope's update16 Sept 2022, 10:22
Reviewer Update
"Please note that your query has been escalated to the relevant department, your reference....." WHEN???????
AM
Anchen Miles-Hope's updateReviewer Update
16 Sept 2022, 12:14Thank you to GEMS who has resolved this issue today.
AM
Anchen Miles-Hope's update16 Sept 2022, 12:14
Reviewer Update
Thank you to GEMS who has resolved this issue today.