Pathetic customer service

The most horrible customer service experience I have ever experienced. I have been sending PMB out of hospital application forms from December and have yet to have a conclusion on the matter. I call in every week only to speak to *********** agents whom have no telephone ethics or empathy of assisting their clients. In particular Primrose hlophe team leader client service membership and claims was to call me back regarding a very rude Lynette who has slammed the phone down after I was crusted hearing the same thing over and over again without getting any assistance regarding my matter. Spoke to a brain from the customer service department who also requested me to send through my documents which he has promised to call me back the very next day and provide feedback however no calls where received today I call whilst explaining to a young lady that I have been sending these claim from the end of November and this enquiry has yet to be concluded my call gets conveniently cut off. Ridiculous service from their agents which they would need to look into.