Pathetic Customer Service

This review doesnt even deserve a single star. Following up on claims is a mission with Opticlear. This review is in connection with membership number *** . I requested early benefit for this patient and it was approved on 21/02/2024.On 13 Feb I received an email requesting us to resubmit the motivation letter , a letter with old and new prescription together with the quotation. Documents where sent via email on 16/02/2024. On 26/03/2024 I followed up the claim with Reitumetse who put me on hold for about 5 minutes then my call was then redirected to the "next available consultant" after giving all the relevant information . What annoys the most is that you guys have practice details and after the call gets cut off , the agent does not even bother to call the practice . I emailed the documents for the second time on 26/03/2024

I called again today 03/04/2024 and spoke to a gentleman whose name I could not get. Similar thing happened after giving him all the details my call got transferred to the next available agent , I kept holding for about 10 minutes and still no one became available until I ran out of airtime.

Its strange that you guys can not find all the emails we sent to submit the requested documents . This is so frustrating and Pathetic !!!!!