AH
Andre H
1 reviews | Active since Sept 2012
30 Nov 2018, 09:47
Pathetic Call Centre
Trying to sign up my wife, filled in relevant documents and received a sms from GEMS to say that we are shorting additional documents and that we need to call them. I’ve been trying to call GEMS 10 times already either no response from call centre or someone just puts you through to another extension without any answer. Absolutely pathetic service from a medical aid call centre..
Helpful (0)
Replies (4)0
Replies (4)
Gems (Government Employees Medical Scheme)'s replyOfficial
30 Nov 2018, 13:12Good day
Thank you for the opportunity to respond. We are looking into this and will provide feedback.
Kind regards
Natasha
Thank you for the opportunity to respond. We are looking into this and will provide feedback.
Kind regards
Natasha
Gems (Government Employees Medical Scheme)'s reply30 Nov 2018, 13:12
Official
Good day
Thank you for the opportunity to respond. We are looking into this and will provide feedback.
Kind regards
Natasha
Thank you for the opportunity to respond. We are looking into this and will provide feedback.
Kind regards
Natasha
AH
Andre H's updateReviewer Update
03 Dec 2018, 09:51You must be still looking “into this” as I have not received any correspondence from GEMS in regards with this. Your call centre is basically dead, the line is so bad that 90% of the time yourself and the operator cant hear each other and the other 10% the line just drops dead. All I want to do is add my wife to my medical aid, it is not that difficult people..
AH
Andre H's update03 Dec 2018, 09:51
Reviewer Update
You must be still looking “into this” as I have not received any correspondence from GEMS in regards with this. Your call centre is basically dead, the line is so bad that 90% of the time yourself and the operator cant hear each other and the other 10% the line just drops dead. All I want to do is add my wife to my medical aid, it is not that difficult people..
AH
Andre H's updateReviewer Update
06 Dec 2018, 14:46GEMS has sorted out the membership problem. Please listen to me as a customer, upgrade your call centre and telecom lines as it is creating lots of frustration with the members. Thanks for sorting out my problem. All fixed and happy now
AH
Andre H's update06 Dec 2018, 14:46
Reviewer Update
GEMS has sorted out the membership problem. Please listen to me as a customer, upgrade your call centre and telecom lines as it is creating lots of frustration with the members. Thanks for sorting out my problem. All fixed and happy now
Gems (Government Employees Medical Scheme)'s replyOfficial
07 Dec 2018, 13:55Good day
Thank you for alerting us to your membership concerns.
We can confirm that the dependent’s membership was registered effective 1 April 2019 with a three month general waiting period. However, as per our communication with you, we have not received the completed acceptance letter and the membership of the dependent has therefore been suspended until such time as the document has been completed and sent to us.
We apologise for any inconvenience caused and look forward to receiving the acceptance letter.
Kind regards
The GEMS online team
Gems (Government Employees Medical Scheme)'s reply07 Dec 2018, 13:55
Official
Good day
Thank you for alerting us to your membership concerns.
We can confirm that the dependent’s membership was registered effective 1 April 2019 with a three month general waiting period. However, as per our communication with you, we have not received the completed acceptance letter and the membership of the dependent has therefore been suspended until such time as the document has been completed and sent to us.
We apologise for any inconvenience caused and look forward to receiving the acceptance letter.
Kind regards
The GEMS online team