Pathetic Attitude

I called the Gems call centre to get a membership certificate and Hlamani was extremely rude to me. He has no customer centricity what so ever. I feel that gems being such a large scheme that deals with such a large member base of diverse cultures should not have an employee like this who has no way of speaking to members. you cannot tell a member to not speak and not to take control of the call. All I wanted was assistance but he clearly has no patience to deal with members. In a service industry to need to have phone etiquette which he clearly knows nothing of. At the end when I said to him you need to know how to speak to members because you were very rude to me, he says \THANK YOU FOR THE COMPLIMENT. that for me was a direct insult. I will not allow someone to speak to me in that manner and I will be escalating this higher. "