Pathetic administration

I resigned from my medical aid to join my husband medical aid, he submitted my application some time in Feb, he received numerous messages that there's outstanding pages he has been sending these forms back n forth. He downloaded the gems app when we checked the digital card i was active we assumed all is order until i had to buy medications the claim was declined at this point we called Gems, we were told Im not active on their system because page 5 was not completed. I downloaded the form to check exactly what's missing only to find its my previous membership history with Gems. Im just disgusted by all of this they have the nerve to put my application on hold for information they have on their records. This is clearly a mickey mouse club house its quite clear they have been getting away with this pathetic service. It turns out my husband didn't accept the waiting periods that is why it was put on hold. Now I have to wait another month to be added 01/07/22 with 3months waiting period so its not enough that the had put my membership on hold for 2 months. I just can't believe in this day n age it can take 4 months to add dependent. This is unacceptable, I will be lodging a formal complaint with the Council for medical schemes. If you can't render a service that u are paid for then government must allow their employees to join efficient and proactive medical schemes