1 reviews | Active since Mar 2017
PATHETIC
<p>Documentation all submitted for new family membership, no correspondence from GEMS till the last 24 hours before we meant to be GEMS members - Get notified that documentation is incomplete - Only to realise that it had been submitted and they had not realised....Result is our family is sitting without medical cover as we had to cancel Discovery. This is a disgrace and the worst is that Government Employees are being dictated to as which Medical Scheme they will be subsidised on. I seriously am appaled at their lack of correspondence, despite me e-mailing and phoning on a daily basis........Still awaiting a reply. Not a good start - I can only imagine what a nightmare this is going to be going foward. </p>
And now to see that on the signature at the end of the Team leaders foot note,,,,,,,,,,,Even the GEMS contact number is incorrect......
Acting Team Leader – Client Services
GEMS BUSINESS UNIT
Tel: 0 ********** (ONE TOO MANY 0'S) And we are meant to get through on that Number???
Fax: 0 ********** 67
101 De Korte Street, Braamfontein
Website: www.gems.gov.za or www.mhg.co.za
And now to see that on the signature at the end of the Team leaders foot note,,,,,,,,,,,Even the GEMS contact number is incorrect......
Acting Team Leader – Client Services
GEMS BUSINESS UNIT
Tel: 0 ********** (ONE TOO MANY 0'S) And we are meant to get through on that Number???
Fax: 0 ********** 67
101 De Korte Street, Braamfontein
Website: www.gems.gov.za or www.mhg.co.za
Good day
Thank you for bringing your concerns to our attention.
Please send us your membership number or ID number via our private message so that we can assist you.
Kind regards
The GEMS Online Team
Good day
Thank you for bringing your concerns to our attention.
Please send us your membership number or ID number via our private message so that we can assist you.
Kind regards
The GEMS Online Team
Yet another day has passed without correspondence.
I am on the phone once again. I feel that GEMS should be responsible for my phone account as I am spending a fortune on the phone and not getting anywhere.
E-mails not responded to.
Promise of 48 reply............NOT!!!!
Yet another day has passed without correspondence.
I am on the phone once again. I feel that GEMS should be responsible for my phone account as I am spending a fortune on the phone and not getting anywhere.
E-mails not responded to.
Promise of 48 reply............NOT!!!!
Thanks Gems, still no response from this forum nor the GEMS team.
Absolutely shocking...
How can I not get feedback after all my correspondence.
Standard anwers only....It is being looked into, or we will get back to you in 48 hours....That never happens either.
Thanks Gems, still no response from this forum nor the GEMS team.
Absolutely shocking...
How can I not get feedback after all my correspondence.
Standard anwers only....It is being looked into, or we will get back to you in 48 hours....That never happens either.
Good day
Thank you for alerting us to your membership and service concerns.
We can confirm that your membership has been backdated to 1 March 2017. We have in the interim, emailed a certificate of membership to you.
Welcome to the GEMS fold. We look forward to being of service to you.
Kind regards
The GEMS online team
Good day
Thank you for alerting us to your membership and service concerns.
We can confirm that your membership has been backdated to 1 March 2017. We have in the interim, emailed a certificate of membership to you.
Welcome to the GEMS fold. We look forward to being of service to you.
Kind regards
The GEMS online team
Thank you for your reply. I have already got the membership certificate as I was on the phone to Gems yet again yesterday morning and found out that our membership had been back dated, Had I not called, I wonder how long it would have taken for them to notify me as there has been no correpsondence from GEMS side!!! E-mails go un-answered and when on the phone I get given varied answers or excuses as to why nothing was taking place.
Gems really need to up their game with regards to correspondence, I find the service appauling to say the least. There has been no personal interaction or answers to any direct questions asked, everything as is your message above is an automated reply. Your client or membership relations is lacking.
I hope that going forward things improve, as we even recieved a Dr's account from a Dr we have never heard of - claiming against our membership before we were even memebers, now that does not instill a lot of confidence.
It would be nice if GEMS accepted some responsibility for the 1 month battle I have had to endure to become a member - I hate to think of how much our phone calls have cost.
Thank you for your reply. I have already got the membership certificate as I was on the phone to Gems yet again yesterday morning and found out that our membership had been back dated, Had I not called, I wonder how long it would have taken for them to notify me as there has been no correpsondence from GEMS side!!! E-mails go un-answered and when on the phone I get given varied answers or excuses as to why nothing was taking place.
Gems really need to up their game with regards to correspondence, I find the service appauling to say the least. There has been no personal interaction or answers to any direct questions asked, everything as is your message above is an automated reply. Your client or membership relations is lacking.
I hope that going forward things improve, as we even recieved a Dr's account from a Dr we have never heard of - claiming against our membership before we were even memebers, now that does not instill a lot of confidence.
It would be nice if GEMS accepted some responsibility for the 1 month battle I have had to endure to become a member - I hate to think of how much our phone calls have cost.