Opticlear puts you on hold for more than 30 minutes without providing answers to your queries

I called Opticlear this morning at around 8h35 and spoke to Nelson to follow up on a claim for Omphile Mashele member number *** DOS 02 Sep 2026 , Nelson put me on hold for over 30 minutes and then the call was redirected. We have been following up on this claim every week and the main member as well did likewise. I received a Remittance showing that only R473.40 was accepted for payment instead of the full amount of R1045.60. We have been given the run around with regards to this claim, I would expect Nelson to get back to me after having put me on hold for almost half an hour given that he already has the practice details. Meaning I would have to call again and be subjected to the same scenario with a totally different agent , this is pathetic service , I'm under the impression that each member on Tanzanite one has R1045.60 for Single Vision spectacles yet only R473.40 has been approved.