Ongoing membership struggle

<p>I have app**** for a membership with GEMS in April already and am still not a member. I have emailed numerous times and phoned about 6 times. Each time I am told that they will sort it out and send my enquiry to their superiors. Not once has anyone told me what the hold up is. this is four months of struggling with GEMs. Many times my emails are not responded to and when I do phone I'm put on hold most of the time just to be referred to another person who tells me that they don't know what the hold up is.</p> <p>I am very disappointed with GEMS at this point. Four months of struggling to get an answer is not on.</p> <p> </p>