ONE WEEK AND STILL NO PROGRESS

I received feedback from Gems that they will pay a portion of the Cpap machine prescribed for my husband. I still believe that they are not being of help because according to vital aire they not communicating with them at all. We still waiting for the Cpap machine that my husband desperately needs. I have to communicate with Vital aire on behalf of Gems and thats not fair, and vital air is questioning the validity of what im saying, because Gems is not communicating directly with them.