Once again incompetence at GEMS

After going through hell with GEMS to get authorisation for an operation, my mother's condition was declared a PMB. After the operation, I received Bill's for shortfalls and was told I could send these through for PMB consideration. Several phone calls later and a complaint to the complaints department and still no feedback. Each time I phone someone tells me they will submit these codes. Then what did the previous person do? I have never encountered such an *********** company. Do you think we have the time, money and resources to keep going back and forth with you. SOMEBODY DO YOUR JOB, JUST LIKE I DO TO PAY YOU! Reference numbers: MH ********** 2 ********** MH ********** 059 MH ********** 3