1 reviews | Active since Mar 2017
Nothing done after many queries
<p>After 2 hellopeter reviews and many emails there's still nothing done about my queries. GEMS is simply ignoring my claims since last year. It's 8 months now. Someone should really sort this out now.</p>
Good day
We have escalated your complaint and will provide feedback.
Kind regards
The GEMS online team
Good day
We have escalated your complaint and will provide feedback.
Kind regards
The GEMS online team
Thank you. Still haven't heard anything...
Thank you. Still haven't heard anything...
Good day
Thank you for bringing your unpaid claim concerns to our attention.
We can confirm that the account for services rendered on 28 July 2016 has been approved for payment and has been sent to the claims department for processing.
Please accept our sincere apologies for the delay in resolving this matter.
Kind regards
The GEMS online team
Good day
Thank you for bringing your unpaid claim concerns to our attention.
We can confirm that the account for services rendered on 28 July 2016 has been approved for payment and has been sent to the claims department for processing.
Please accept our sincere apologies for the delay in resolving this matter.
Kind regards
The GEMS online team
Thank you very much..
I do have 2 more claims which I have the same problem with.. Still did not hear anything about it..
Thank you very much..
I do have 2 more claims which I have the same problem with.. Still did not hear anything about it..
Good day
Further to your discussion with our service consultant, please forward your outstanding accounts directly to the email address provided to you as soon as possible.
We look forward to hearing from you.
Yours in service
The GEMS online team
Good day
Further to your discussion with our service consultant, please forward your outstanding accounts directly to the email address provided to you as soon as possible.
We look forward to hearing from you.
Yours in service
The GEMS online team