Not being professional

I am not happy with your service first of all I have to always call to get information even to change options you have to beg them. I registered dependants of which they took time for them to get registered, and I called and they process was pending after calling for several times finally they were registered.

Few months I call in because I just discovered that one of my dependants is pregnant first time I called a consultant told me my depends is covered from the 1st of September 2017and last week August I was told it's going underwriting with this reference number :MH ********** I am not happy with your service first of all I have to always call to get information. I registered dependants of which they took time for them to get registered, and I called and they process was pending after calling for several times finally they were registered.

Few months I call in because I just discovered that one of my dependants is pregnant first time I called a consultant told me my dependant will covered from the 1st September 2017 and it was suppose to be active before that but they took time to register my dependants we had to wait for the waiting period and last week August I called now seeing that the 1st is near after patiently waiting for such a long time was told it's going underwriting with this reference number :MH*********

Today morning 21/08/2017 I called they gave me this reference number MH****** I was told she's not covered and I called maternity again for the second time with this reference number MH******* they tell me she is covered for maternity it's like I am now in a circus and yet they said underwriting will contact me, yet I am not being contacted and even emailed to.

As a loyal client to gems, I am so disappointed with your service everytime I have to call in after they told me that they will call back, while they don't and everytime consultants or agent give me a different story . Consultants mess around with people's lives imagine today I am being told she's not covered while I didn't budget for the labour and second call they told me she's covered.

Can you kindly help, I didn't expect that I could get such service from such a well recognised medical aid COVER.