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Aneesa A

1 reviews | Active since Jul 2016

12 Aug 2016, 13:37

NON PAYMENT OF PMB CLAIMS

<p>Member Number ********** 86, MAIN MEMBER R. BURGESS PATIENT - L Burgess My granny 88 years old was admitted into melomed gatesville from 12/07/2016 discharged 04/08/2016 ICD 10 CODES J18.9 / A41.9/ I 10</p> <p>Her primary way of getting in food is via PEG FEED which was inserted during her stay , now they will not assist with ensure , this is a state pensioner earning R1500 and let alone medication declined after the request by a specialist for chronic medication as its not on the formulary , Lasix , Ecotrin , peploc, purata, we need to pay cash for this , i sent GEMS an email with there statements attached asking them to re look at all accounts with gems reason codes code 175 / 870/278/9505/ Limits exceeded in hospital , This is a PMB level of care the person would have received the same care at a state facility , my gran is bed ridden , cannot walk , talk or go to toilet herself, Please can SOMEONE look at whats going on, Gems just does not reply shotfall of R32 000 For PMB condition this is **************** , if one does not understand PMB they get away with cheating members out of paying the full claim , Hopefully they think of HELLO PETER as a better way of getting heard</p>

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Replies (2)
Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply30 Aug 2016, 16:36
Official

Good day

Thank you for bringing your concerns regarding your claims to our attention.

We are looking into your complaint and we will provide feedback.

Kind regards

The GEMS Online Team

Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply05 Sept 2016, 11:58
Official

Good day

Thank you for affording GEMS the opportunity to respond to your concerns.

Please note that the short paid hospital account has been referred to the claims department for review. Conclusive feedback will be given once the account has been finalised.

We sincerely apologise for delayed response on our part.

Kind Regards,
The GEMS Online Team