Nobody to help with authorisations

<p>I have called the GEMS call centre somewhere around 6 times now I think he last 5 days, merely to get an authorisation number in order be able to process claims for a patient. </p> <p>Each every single time I call I get to the point of being transferred to a service consultant who will asssit me with authorisations, the call rings for infinity and nobody ever responds. This is impacting my ability to run my practice and keep up with my service claims. </p>