1 reviews | Active since Dec 2016
No service given from GEMS! Ignoring a pregnant woman!
I have been calling since 11 June to get pre-authorization for my hospital bed for when I give birth. My baby will probably be born before an employee at Gems will answer my calls or respond to my emails. Particularly given the stress a person is put under to get service from Gems. The Gems maternity programme speaks of so many benefits (which I am yet to experience) yet they don't even assist a person with such a basic task. I am so disappointed at this poor service provided to pregnant women who are already under stress. Is there anyone working at Gems that can assist me as I am at my wits end with this medical aid already? This service is absolutely pathetic!
Good day
Thank you for the opportunity afforded to GEMS to respond. In order for us to assist you, please send us a private message with your membership number.
Kind regards
The GEMS online team
Good day
Thank you for the opportunity afforded to GEMS to respond. In order for us to assist you, please send us a private message with your membership number.
Kind regards
The GEMS online team
Good day
Thank you for bringing your authorisation concerns to our attention.
We can confirm that, as per our communication with you, the hospital authorisation has been approved and correspondence sent to all relevant parties.
We trust that the above is in order and wish you all the best.
Kind regards
The GEMS online team
Good day
Thank you for bringing your authorisation concerns to our attention.
We can confirm that, as per our communication with you, the hospital authorisation has been approved and correspondence sent to all relevant parties.
We trust that the above is in order and wish you all the best.
Kind regards
The GEMS online team