No Service FOR CANCER PATIENTS

<p>My father's vocal cords have been removed on 7 February 2017 du to cancer. Since then (5 months now), GEMS are refusing to pay for the electrolarynx that he needs to use to be able to communicate. We are phoning on a daily basis, we are told to send the SAME documents EVERY SINGLE DAY. How many times do they need the same documents sent to pay the supplier (Dischem)???? We have more than 50 reference numbers, uncountable contact numbers etc. WHAT ELSE ARE WE SUPPOSED TO DO TO GET A VOICE MACHINE FOR A PERSON WITH CANCER?????</p>