No response to chronic medication application

isgusted and digruntled by the laid back attitude displayed by a service provider which most people put their hard earned cash every month, just to make sure that their loved ones get decent health when the need arise. <br> I have lost count of the numerous calls I made to gems just for them to authorise medication which my doctor prescribed for me since the 29th January this year. <br> My doctor faxed thru the documents on multiple occasions but to no use. <br> Now is there anyone who can authorise my medication and tell me which pharmacy I must collect it from or must I rather cancel the useless medical aid. Its almost a month that I was supposed to be on medication but to date nothing happened. My health is busy deteriorating all thanks to Gems for their poor service and non client centricity approach.