NO RESPONSE FROM GEMS - QUERY ABOUT CONSULTANT GIVING ME THE WRONG ADVICE

On 5 September 2022 I phoned Gems and spoke to a consultant and got answers from her. (ref MH***). Because of her advice, I cancelled my Mom's medical aid and added her as a dependent on my medical aid Gems. It later came to my knowledge that that consultant gave me the wrong information. I have sent in a query on 29 September 2022, requesting Gems to waive the waiting period as the consultant said there will not be a waiting period. I have since not hear from Gems although a mail was sent to me stating that they will get back to me within 48 hours. When phoning in to Gems, I believe the consultant that is advising me, therefor Gems will have to stick to what the consultant advised me. I did for no second doubt the advise the consultant gave me.