NO RESPONSE FOR LETTER OF MOTIVATION TO PAY FOR COVID TEST.

on the 11 December 2020 my husband was admit to hospital for covid test- he tested negative and was discharged. 2 days later he did another covid test and this time it was positive. GEMS did not pay for the in-hospital covid test. I sent a letter of motivation on 20 January 2021to gems. they say it is sent for audit at the resloution PMB SECTION. i keep phoning and the call centre agents are so hostile and rude and not giving me any answers. please sort it out GEMS. in a time like Covid- Do I have to stress about covid when i am recovering from covid itself?