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Good day

I have app**** numerous times for medical aid at Gems and yes I have received feedback at sometimes. I submitted about 5 times all my papers. The last time they asked for my previous medical aid cancelation letter. Now my first problem was if I cancel and Gems takes forever to process my documents then I am going to be without medical aid putting me at risk. So I did do it being promised that it will take 24 hours to resolve with Gems....Its been a week. No feedback. No calls. Nothing. Its almost the 28th and after that no medical cover because of Gems who takes months to process 1 application. My health and safety needs to be of utmost importance for being a government employee and also a teacher who works around alot of children who might make me sick. I have already gotten legal advice in order to solve this issue at hand

Thank you