No respons on URGENT APPLICATION

I am very disappointed in GEMS. After 7 years of good service I am totally left disappointed. I resigned out of the department and was said by GEMS I must terminate my medical aid, get the termination letter and then my husband must apply at GEMS because I can’t just make him the main member.

So I terminated it. Never received my termination letter (but got it on the website). My husband app****. We have send the application form on the 22nd of April with all the documents attached. After that we never received that automated reply.

Phoned on Monday 25 April and then I have send it to the agent that helped me. Phoned on the 26th of April and then nothing was done. So I had to send it AGAIN.

Phoned on the 27th of April (morning). No they can’t find it on the system. Sent the application to ***. Phoned just before 17:00. Nothing yet happend.

This means tomorrow (29 April) is the last working day of the month. That means we will enter a new month without a medical aid because they can’t help in connection with the urgent application.

I was advised by one of the agents to make my heading of the email as urgent application seeing that I terminated mine and then my husband needs to be the main member.

I did everything they said I must do. But after 6 times forwarding his application to everyone and still getting any response. Not even a phone call.

How must we with 3 kids enter a month without medical aid? I have chronic medication which I can’t get now.

It is the first time I am being disappointed by GEMS. And it is very sad.