No regard for pensioners

<p>To whom it may concern.</p> <p> </p> <p>Jean Friester</p> <p> ********** 124089 identity number</p> <p> ********** 41 medical aid</p> <p> </p> <p>My mom started the process of joining gems the 1 march 2016. She has submitted all documents to gems by the 28 june 2016. We contact them every week it is the same story. They said the turn around time is 21 days. They claim that they are not allowed to give their policy documents to customers with regards to how long the payout will take. The team leader had not loaded her gepf form by Monday11 June 2016 for the process of pay out to start. This is unacceptable. She is pensioner and they do not care enough. The call center services are terrible.</p> <p> </p> <p>Jean Friester</p>