No refund for cash claim and being charged double for the same consultation

I had lodged a cash claim refund as i had paid cash for a consultation.

This is now the third time that i am lodging this claim. Money has been deducted from my day to day benefit as well as i have paid cash for the same consult on the same day. Instead of being refunded this money, i was charged twice.

The amount of the claim of R300 for a doctors consultation done in August. Please see attached proof with the company's practice details as well as my bank details.

I have lodged a similar claim in May and i was refunded the money with no problem.

This is very poor customer service and professionalism. Please look at the claim amount for the 14th of August as the R300 was incorrectly deducted for the 7th of August (this is the date were medical aid had already paid the full amount of R837. 10 where an additional R300 should NOT have been deducted.

Membership number: ***

Thank you