NX
Nana X
1 reviews | Active since Dec 2020
22 Apr 2025, 08:56
No positive response from Gems
I recently wrote a review on Gems.. I got a call and was told the issue is being resolved.. That was about 3 weeks back.. I made a follow up again and I was told to wait for 7 days.. 7 days passed but no changes have been made by Gems. I clearly specified that this case is an emergency.. But still Gems isn't assisting. Yet we pay thousands of rands to Gems monthly.. I'm taking this issue further
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Gems (Government Employees Medical Scheme)'s replyOfficial
22 Apr 2025, 16:21Thank you for engaging with us. We are attending to your message and feedback will be provided. If you have an urgent query, please contact us on: ***(members) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00. Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***. We look forward to receiving your positive feedback.
Regards,
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00. Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***. We look forward to receiving your positive feedback.
Regards,
GEMS
Gems (Government Employees Medical Scheme)'s reply22 Apr 2025, 16:21
Official
Thank you for engaging with us. We are attending to your message and feedback will be provided. If you have an urgent query, please contact us on: ***(members) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00. Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***. We look forward to receiving your positive feedback.
Regards,
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00. Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***. We look forward to receiving your positive feedback.
Regards,
GEMS