No medication for a month because of the change of courier company

On the 29 of April I sent an email to ***, it has been a month now and my mom has not received her medication even though we are paying Gems monthly. As a result she has been using an insulin from the clinic that does not even work as she was changed from A****hane. Last week I called more than 5 times and my call was transferred to the pharmacy which never picks up the phone. I waited more than 30 minutes and eventually gave up When I tried again on Thursday I waited until a lady picked up and when we spoke I realised that she did not have my current address and when I asked about my mom she also did not have the right address for her

Its been a month my mom doesn’t have medication because when she went to the chemist they charged her an amount she could not afford

I do not have insulin since last week, I have flu now my sugar levels are ranging on 20 and above

I was told that the courier company was changed and the new one does not even pick up the call

I am frustrated because this is affecting our health and the sad part is that if something would happen to us Gems will not be implicated