No honest communication

I was diagnosed with cancer in June and subsequently operated on by Dr moller. Before this I contacted gems to ask who pays for what. The lady at the call center all procedures are covered by Gems. That is because of cancer. Operation done and then the accounts started arriving. Horror upon horrors. R15000 paid by Gems. One item on the pathologist account got R7955 not paid. I contacted gems several times and the seem to apply delay tactics. The ask for Dr's accounts and pathologist accounts. Stalingrad tactics. All I asked why?, No reply, they send *** requesting accounts again and again. I am 77 and do not have a pension. I am on my wife's medical aid. NO DECENT ANSWERS FORTHCOMING.....sad sad