no help for dependants

<p>I needed a membership certificate from my husband's medical aid (Gems) so I phoned their call centre and I was helped by someone that confirmed that they will e-mail the certificate immediately. Now, a day later, when I called to enquire when I am getting the certificate i am told by Morwesi and the Manager she put me through to that they cannot help me because i am a dependant and not the main member.</p> <p> </p> <p>Firstly, the first person that I spoke to should have told me that. Secondly, I (as a dependant) am just as much a client as a main member. they could not get a hold of my husband to confirm this request (he is a teacher - his phone is off in class) so i am left without the certificate requested and my employee will cancel my medical subsidy because I do not have any proof.</p> <p> </p> <p>How is this fair to dependants?</p> <p> </p> <p>I am extremely agitated and annoyed that I have to work through my husband every time I need something from the medical aid. I am registered on his medical aid - they have all my details - why can I not be helped</p>