No help at all!

<p>I app**** at GEMS on 20/01/2017. I have sent through all my required documents. One requirement was to stop my previous medical aid, which I did. My previous medical aid would stop on 31/01/2017. I have called on the 23/01/2017 to see how my application was going, when they responded that I am not on the system yet. I have to wait. I waited. Again I called on the 27th (very concerned that I am going to be without a medical aid). I spoke to 2 people. Both responding that I am not on the system, that "correspondence" is the only people that can check for my documents, that they can't put me through to "correspondence" and that there is no manager on site. I have called again for the 3rd time that day, where a caller agent said that he will phone "correspondence". I asked that he should call me back, as my airtime and minutes are up from all the calling!! He said that he will do so... and guess what?? He never did!!</p> <p> </p> <p>I again - resent my documents to enquiries, complaints and suggestions to make sure someone will receive it.. Still NOTHING!!!! I do not have minutes to phone again. Today is 31/01/2017. Still nothing. I am truely disapointed !!!!!</p>