TS
Tessa S

1 reviews | Active since May 2018

14 May 2018, 10:51

No Feedback /Response

Ive tried from March 2018 to get my father as a dependant on my medical aid. Every time i phone their customer care i must wait for confirmation email. As the client I must contact their office on numerous times to get feedback or response. They will return an email or respond to my query in 48 hrs and 5 working days had past already.

0
Replies (2)
Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply14 May 2018, 13:41
Official

Good day

Thank you for the opportunity afforded to us to respond to your concerns. In order fro us to assist you, please send us a private message containing your membership number.

Kind regards

The GEMS online team

Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply21 May 2018, 16:05
Official

Good day

Thank you for bringing your concerns, with regards to your application, to our attention.

As per our communication with you, for each answer marked as YES in the medical history section we require full details. Furthermore, we require an affidavit confirming your father’s financial dependency.

We trust that this is in order and look forward to receiving the documentation.

Kind regards
The GEMS online team