no feedback ref G9765

I reported a case of suspected ********** activity to GEMS *****-line in November 2015 am still waiting for investigators to give me feedback on the matter. I called gems Faudline on 05 January 2015 and spoke to Kedibone who said there is nothing to do to help me and decided to hangup. i am paying for the service but Kedibone decided to drop the phone.