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Iam very hurt and angry with GEMS Appliance Department. Iam very aggrieved with your service as MEDICAL AID.I have submitted a motivation and quote for an Orthopedic appliance (moon boot) on the 11th of November 2015 via email.Today the 26th of November I call to check for approval and iam told (Ref MH***1) that the quote has two practice numbers therefore in the appliance department there is confusion.If there is confusion and the consultant or whoever is dealing with this case does not communicate this to the supplier or patient/member then how is the patient supposed to know if there is an issue with the request ?Why is there nobody communicating with the supplier or member about the progress of the request?<br> <br> I find this very unprofessional and because my medical condition will not progress positively without the appliance and I had to call to find out there is confusion ? After the query iam still told iam must wait 7 to 14 working days? Is this still my fault now , I must wait yet the progress was not communicated to either party (supplier or member) ?<br> <br> Management, deal with this request URGENTLY as it is very important for my health to progress well and for me not