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Hi there.

Where do I start. Gems has been giving me problems from the time of my wife's pregnancy to birth of my twins. We have been receiving medical bills that were supposed to be covered by gems. We even received a letter of demand from the hospital for an unpaid bill. I emailed gems on a few occassions. They only rep**** to the latest email and I was informed that unfortunately they could not resolve the query within the agreed time. They don't even give reasons or a progress report. I called gems and have spoken to different agents. Each one gave me a different account. The one agent informed me that the one outstanding bill is pending with the pmb department for more than 6 months already. I asked the other agent to inform me if the issue has been resolved. She informed me that she will call me back in 7 days. It has been weeks now. I am so fed up. I am taking this further. Gems must sort out their customer care services. It is **********.