MM
Mohlale M
1 reviews | Active since Jul 2016
17 Nov 2025, 12:15
No consideration for our health
Negative 5 rating goes to this one. I have been requesting GEMS to be put on back and neck program since August and i still have no response until now and its even end of the year. I have been diagnosed with chronic back pains and the programme has been helpful to my back pains. I have now lost my 2025 benefits and am in severe pain with no help. I am so disappointed.
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Gems (Government Employees Medical Scheme)'s replyOfficial
17 Nov 2025, 12:21Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on: ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS
Gems (Government Employees Medical Scheme)'s reply17 Nov 2025, 12:21
Official
Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on: ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS