No communication or feedback on claims settlements

Poor communication and no feedback on outstanding accounts since January.

When I call the call center, the agents put the phone down on you. Eventually when you do get someone assist you, they assure you that the payment will be made. However, a few days later, I received an sms stating that I am now liable for the entire amount that was claimed.

We pay so much for the emerald plan and get such poor payouts despite going to a designated service provider.