No Communication and lies at GEMS

I went over from Ruby to Emerald Value, meaning my savings funds would be paid out. I called in December to confirm when it will be paid out. In the beginning of April I called again to confirm and I was told that I need to update my banking details and I need to send proof of my account. No email response from GEMS at all. They Then confirmed when I called them that it would pay end of April.

In May I called again and they said it will pay either 17 May or 28 May, but I need to confirm everything of my bank now. This includes ID, bank statements, the works. I email it to them and specifically ask them to respond it=f they need anything. Guess what NO response again. I just called now again and now my ID is not good enough because the Commissioner of Oaths cannot certify (We have a person at our Department for that) it can only be SAPS. Why not communicate anything? Why just reject at your office and not give us members any service by responding? this is just pathetic work ethic and GEMS went from a 5 star medical aid to a 1 star the last year. Communication is very bad. The cherry on top is they guy just told me that payments will be paid in June. The dates are ever changing and everyone at GEMS lies.