Newborn Registration Form not processed

<p>I sent through my newborn registration form on the 11 April 2017 to register my son on my medical aid. I received smses on the 12,13 and 14 April 2017 from Gems saying my enquiry is being attended to and referred for a resolution.</p> <p>I have been calling Gems daily enquiring about the status of the application i keep getting told the matter has been reffered to the membership department, The other day i was told the matter has been escalated to a team leader who would later call me. Till today no team leader has called me. Everyday I get told thhas been referred to the membership department.</p> <p> </p> <p>I was supposed to have taken my son to a follow up appointment today with a doctor, i cant because he has not been added on the medical aid. I received a rejected claim from Netcare because my baby has not been added on my medical aid. Is this how you treat your customers? I called on wednesday and Thursday wanting to speak to a supervisor and was told they went to a meeting, I called again yesterday and was kept on hold for 10mins only to be told the supervisor is not available!!!!!!!!!</p> <p> </p> <p>Please note i left the hospital after getting discharged in pain just to ensure that i send through this application on time to avoid such delayes.</p> <p> </p> <p>These are reference numbers for my calls : MH ********** 8 and MH ********** Themba Mahlangu</p> <p> </p>