newborn passed away

Item: Gems (Government Employees Medical Scheme)
Rating: 1
Author: renthia M

is there a way we can be helped when a newborn passes away on their day of birth Home Affairs does not issue a birth certificate and the baby cant be registered on the medical aid and the claims are to be paid by the member, cant there be allowance made for instances like that

Helpful (0)

Replies (3)

Gems (Government Employees Medical Scheme)'s replyOfficial

25 Jul 2018, 11:42

Good day

Thank you for affording GEMS the opportunity to respond to your concerns. We are investigating this matter and will provide you with feedback as soon as possible.

Kind regards

The GEMS online team

Gems (Government Employees Medical Scheme)'s reply25 Jul 2018, 11:42

Official

Good day

Thank you for affording GEMS the opportunity to respond to your concerns. We are investigating this matter and will provide you with feedback as soon as possible.

Kind regards

The GEMS online team

renthia M's updateReviewer Update

27 Jul 2018, 07:54

your response isn't helping, I'm asking help because Home Affairs cant supply a birth certificate and you ask me to submit a birth certificate that isn't going to be issued.....!!!

renthia M's update27 Jul 2018, 07:54

Reviewer Update

your response isn't helping, I'm asking help because Home Affairs cant supply a birth certificate and you ask me to submit a birth certificate that isn't going to be issued.....!!!

Gems (Government Employees Medical Scheme)'s replyOfficial

27 Jul 2018, 08:01

Good day

In order for us to assist you, please send us a private message containing your membership number.

Kind regards

The GEMS online teamff

Gems (Government Employees Medical Scheme)'s reply27 Jul 2018, 08:01

Official

Good day

In order for us to assist you, please send us a private message containing your membership number.

Kind regards

The GEMS online teamff