New Member 48 hours are becoming 48 days

Gems Medical Aid your service is appalling. I have been in contact with 17 different people since the 2 June 2021 to try and trace my application forms but to no avail. I have made 17 calls to Gems over the last month with no satisfaction always the same story , send me your forms on this email I am staying on the line with you and just before I hit the send button we cut off,I do however still send it. These calls are recorded or so you say. Today 7 July 2021, with regards the staff in your call center I have been disconnected by 8 different people in the past two hours, a Team Leader included who promised to call me back, empty promises. Do I need to name and shame most of these people who in my opinion, need additional training in the work you are employed to do. Thanks to the few that tried but call dropping is frustrating.