Negligence

I've been waiting for over 5 months now to be added on to the scheme, and it seems they have been negligence on Gems behalf and this isn't for the 1st time and the last time I had to folk out R6000 worth of medical costs and the medical board was useless in resolving the same issue that cause all this blunder in the first place . they still haven't processed my papers and I've handed all documents in .