NEED ASSISTANCE BUT MY SO CALLED MEDICAL AID TURNS A BLIND EYE

I've lost count on how many times was I reporting very bad and *********** service from service provider (GEMS). Seriously so I'm not lodging complaints just to discredit or to ruin your reputation.I've been sending e mails, writing reviews on Hello Peter no response.I need assistance as a consumer whose putting bread on their tables,but they're so ********.As soon as NHI is active, it's whereby they'll realise that how serious is respecting ones job