My son's seizures are back due to medical advisors lack of urgency

I have been struggling since the 20th of July 2025 to get my son's medication of Fycompa increased dose approved. Upon calling on the 25th to my disgrace I was advised that they have alot of work and I should call in if it's urgent even though the auto reply advised of up to 3 working days. I have been making multiple calls to get the increased dose approved and doctors have sent in everything they requested. I've begged shouted pleaded as going for days without is medication could result in him going Back to status epileptic state. Dear Gems . His seizures are back due to your lack of urgency!!!!!! I'm beyond frustrated that medical advisors who are clinically skilled cannot see The urgency. Sort this ****ing out !!!! since the 20th!!! And it was only seen to because I called in !!!