Mr Masipa

I was suppose to be refunded .I did receive confirmation from them by the post way back in September 2022 and I thought maybe they will refund me through salary (paysal)but it was not there,And I phone them around first week o f November and I was told that they couldn't refund me because I didn't verify my account number I was furious about that because when they send the letter they did not specify that, I was told to wait for 14 days,On the 15th November I phone in because I didn't get my payment as promised I given this ref151122Q7H44T and I was told about 14days meaning that on the 8th December payment will be in my account but it wasn't. On the 9th December i phone them yet again they are still bizy I have to wait again for 14days .I request to talk to the supervisor. Nicole is the supervisor who told me to wait and I refused and she said to me that someone will call after been on call for 1 hour wasting my airtime even now I still waiting for gems call