Most pathetic service I have ever received!!!!!!!!! *********** Service

wow!!!!!!!!!!!!!! Most pathetic service I have ever received. I am really lost for words. GEMS staff are very ***********. I have spoken to numerous consultants and my call are being dropped on every call. When they don't know what to say, they drop the line on us. The last consultant I spoke to was Siyabonga from the Authorisations department. He was *********** and hang up on me.

I have more reference numbers than resolved queries. GEMS is refusing to pay for medical expenses, stating that I needed to get authorisation from them before I was hospitalised.

So, if someone is unconscious they will not assist because they could not call before being hospitalised?

Really pathetic!!!

Furthermore, no one working at GEMS has a cooking clue as to what to do, Not even the managers know what they are doing. I am being sent from pillar to post.

I am disappointed.