Most pathetic service by GEMS as medical scheme to whom goverment officials is forced to belong.

I attended a chiropractor, Dr T Collard, on 18 August 2018. This doctor has a cash only practice and has no modern technology to process accounts. He writes out his account, with a letterhead after services rendered, and when you settle the account in cash, he puts a paid stamp on the account. I have submitted this to GEMS to pay me back who refused to refund me, because they require further proof of payment. It was then agreed that I will submit confirmation of payment by Dr Collard on a letterhead, which he provided. After this GEMS is still refusing to refund me for the amount of R380.00. The doctor confirmed that he has no problems with any other medical aid, but GEMS. The same happened in 2016 when GEMS eventually refunded me after receiving a letter of confirmation from Dr Collard.